Effective Date: 07-April-2025
Applicability: India Only
Who we are?
Our website address is: https://tivmart.in. We are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, or make a purchase. This policy applies only to customers within India.
Purchase and Fulfillment Models
We offer products through two fulfillment methods:
- Amazon Fulfilled Products: Some products listed on our site redirect to Amazon India where purchases are completed, and orders are fulfilled directly by Amazon. Once redirected, Amazon’s Privacy Policy and Terms of Service apply, and Amazon independently manages your data.
- Direct Purchases (Self-Shipping): Some products can be purchased directly from our website. In these cases, we collect your order details, process payments via secure payment gateways, and handle delivery through our logistics partners.
Information We Collect
Personal Data (Collected for Direct Purchases)
- Name, billing and shipping address, phone number, email address.
- Payment details (collected directly by secure payment gateways).
Non-Personal Data (Collected for all visitors)
- Device type, browser type, IP address, pages viewed, and time spent (collected via cookies and analytics tools).
How We Collect Data
We collect information through:
- Forms filled by you (for orders, inquiries, or contact requests).
- Cookies and analytics tools monitoring website behavior.
- When you click on product links redirecting to Amazon (we may receive non-personal affiliate data).
- Payment data collected directly by trusted payment processors during checkout.
Purpose of Data Usage
We use your data to:
- Process and fulfill your direct purchases.
- Provide order confirmations, shipping updates, and customer support.
- Analyze website performance and improve user experience.
- Respond to your inquiries.
- Comply with legal and regulatory requirements.
- Prevent fraudulent transactions and ensure secure payments.
- Run marketing campaigns, if consent is provided.
Data Retention Policy
We retain data only as long as necessary:
- Order data: Retained for legal, accounting, and operational purposes.
- Inquiry data: Retained up to 12 months after resolution.
- Browsing data (via cookies): Retained for up to 6 months.
- After these periods, data is securely deleted or anonymized.
Data Sharing
We share data only when necessary:
- With delivery partners (for direct orders only).
- With payment gateways (for direct purchases).
- With website service providers (hosting, analytics, etc.).
- With legal authorities if required by law.
We do not sell or rent your personal data to any third party.
Payment Security Assurance
For direct purchases, we ensure all payments are processed through PCI-DSS compliant gateways. Payment details (card numbers, UPI IDs, etc.) are never stored on our servers. All transactions are encrypted and processed securely.
Customer Rights
As a customer, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data (unless legally required to retain).
- Withdraw consent for promotional communications.
- File a complaint with relevant consumer authorities if needed.
Children’s Policy
Our website is not intended for children under the age of 18 (as per the Digital Personal Data Protection Act (DPDP Act 2023)). We do not knowingly collect any personal information from children.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We also use cookies to analyze site traffic, understand browsing patterns, and improve user experience.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business processes. All changes will be posted here with the revised date.
Contact Details
For any privacy-related queries, you can reach us at: tivseller@gmail.com