Effective Date: 07-April-2025
Introduction
Welcome to Tivmart (referred to as “we,” “us,” or “our”). By accessing or purchasing products from our website www.tivmart.in (the “Website”), you agree to these Terms and Conditions. These terms apply to customers in India only.
1. Dual Sales Channels – Website and Amazon Storefront
TivMart operates both an independent e-commerce website (www.tivmart.in) and an official storefront on Amazon India (Amazon.in) under the same brand name – TivMart.
- Certain products listed on our website link directly to our official TivMart Amazon Storefront, where customers can choose to complete their purchase via Amazon.
- The same products may also be available for direct purchase on our website, where TivMart handles order processing and shipping directly.
- Offers, pricing, and promotions may vary between our website and our Amazon storefront.
Important Clarification:
- When purchasing through Amazon, your order is subject to Amazon’s Terms of Service, Privacy Policy, and Fulfillment Policies.
- When purchasing directly from our website, the terms outlined in this document apply.
2. Eligibility
You must be at least 18 years old to purchase directly from our website. By using our website, you represent that you meet this age requirement.
3. Products and Pricing
- Product descriptions, images, and prices listed on our website are accurate to the best of our knowledge.
- Prices may differ between our website and our Amazon storefront due to exclusive website offers or Amazon-specific promotions.
- All prices on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
4. Purchases and Fulfillment Process
For Amazon-Linked Products:
- When clicking a product link that redirects to Amazon India, you will complete your purchase on Amazon.in.
- Amazon India will handle payment processing, order fulfillment, shipping, and returns for such orders.
- Such purchases will be governed by Amazon India’s Terms and Conditions and Privacy Policy.
For Direct Website Purchases:
- Order confirmation and processing.
- Payment collection via secure third-party payment gateways (no payment data is stored by us).
- Delivery via our logistics partners.
- Returns and customer support in line with our own Return Policy.
5. Payment Method
For direct purchases, we accept:
- Credit/Debit Cards (Visa, Mastercard, RuPay).
- UPI/Net Banking
- Digital Wallets (if available)
All payments are securely processed by PCI-DSS compliant payment gateways. We do not store any payment details.
6. Shipping & Delivery
For direct purchases, orders are shipped within India using reputed courier partners. Delivery timelines are mentioned on each product page. Delays due to unforeseen circumstances (weather, strikes, etc.) will be communicated where possible.
For Amazon purchases, delivery timelines and shipping are governed by Amazon India’s policies.
7. Cancellations & Returns
For Amazon Purchases:
- Cancellations and returns are handled by Amazon India according to their Return and Refund Policy.
For Direct Website Purchases:
- Orders can be cancelled before shipment.
- Returns are accepted within 7 days of delivery for eligible products. Return shipping costs may apply unless the product is defective or incorrect.
- Full details are available in our Return Policy.
8. Data Privacy Policy
We respect your privacy. Our handling of personal data is governed by our Privacy Policy, available here.
- For Amazon purchases, your data is handled directly by Amazon India in line with their Privacy Policy.
- For direct purchases on our website, we collect and process only essential data to fulfill your order and enhance your shopping experience.
9. Intellectual Property
All content on our website, including product descriptions, images, logos, and text, is the property of TivMart or our content providers. Unauthorized use, reproduction, or distribution is prohibited.
10. Limitation of Liability
- For purchases made directly through our website, TivMart’s liability is limited to the purchase amount paid.
- For purchases made via Amazon, TivMart is not liable for any disputes arising from Amazon’s fulfillment, pricing errors, or platform technical issues.
11. External Links
Our website contains product links directing customers to Amazon India. These links are provided solely for convenience and to offer you additional purchasing flexibility. Clicking these links means you are subject to Amazon India’s policies upon redirection.
12. Promotions and Offers
- Website-exclusive promotions apply only to direct purchases on www.tivmart.in.
- Amazon-specific promotions (like Lightning Deals or Coupons) apply only when purchasing from our TivMart Amazon Storefront.
13. Modifications to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the effective date.
14. Contact Us
For any privacy-related queries, you can reach us at: tivmartseller@gmail.com